Scott Fox Insurance Effective Date: July 28, 2026 Last Updated: July 28, 2026
Scott Fox Insurance ("we," "our," or "us") is an independent insurance brokerage based in Santa Ana, California. We serve clients throughout Orange County and Los Angeles County, California, and in additional states where we are properly licensed.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, submit a form, schedule an appointment, or communicate with us.
Name
Phone number, including mobile number
Email address
Mailing address
Date of birth
Medicare number or other insurance identifiers
Information submitted through forms, scheduling tools, or contact requests
Because we assist with Medicare and health insurance, we may collect:
Prescription medications and dosages
Treating physicians, specialists, and preferred hospitals
Preferred pharmacies
Health conditions relevant to plan eligibility or benefit comparison
This is treated as confidential medical information. See Section 2.
IP address
Browser type and version
Device information
Pages visited, time on site, and referring URL
Cookie and tracking identifiers (see Section 9)
Medical information receives heightened protection under California's Confidentiality of Medical Information Act (CMIA, Civil Code §56 et seq.) and, where applicable, the federal HIPAA rules.
How we use it. Only to compare plan options, verify network and formulary fit, and complete enrollment and ongoing service on your behalf.
Who we share it with. Insurance carriers and their authorized enrollment platforms, solely for quoting, enrollment, and servicing your coverage. We do not share medical information for marketing or promotional purposes, and we do not sell it.
How it is protected. Access is limited to personnel and systems that require it to serve you. Where we act as a business associate of a Medicare Advantage or Part D plan, we handle protected health information under the terms of our agreements with those carriers.
Please do not send health conditions, diagnoses, or medication details through open website form fields, email, or text message. Those channels are not encrypted. We will collect that information securely during your appointment or through a secure enrollment platform.
Respond to your inquiries
Prepare insurance quotes and plan comparisons
Schedule and conduct appointments
Complete enrollment and provide ongoing policy service
Send information you requested
Send marketing communications, only where you have separately opted in (see Sections 4 and 5)
Comply with legal, regulatory, and carrier requirements, including CMS recordkeeping obligations
Improve our website and services
We do not sell your personal information.
We send two distinct categories of text message, and they rest on different permissions.
Transactional messages — appointment confirmations, reminders, reschedules, and responses to your direct questions. These are sent because you provided your number in connection with that request.
Marketing messages — plan updates, enrollment period reminders, newsletters, and promotional content. These are sent only to individuals who have affirmatively opted in by checking the consent box on our forms. Consent to receive marketing communications is not a condition of scheduling an appointment, obtaining a quote, or purchasing any insurance product.
Message frequency varies. Message and data rates may apply. Marketing messages may be sent using automated technology.
You may opt out at any time by replying STOP. For assistance, reply HELP, or call 310-504-6223 or email [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Full details are in our SMS Text Messaging Policy.
We may send you information you requested, appointment confirmations, and service communications related to your coverage.
Marketing and promotional email is sent only to individuals who have opted in to receive it. Every marketing email includes an unsubscribe link. We honor unsubscribe requests promptly and no later than ten business days after receipt.
Our physical mailing address appears in Section 15 and in every marketing email we send.
We may share your information with:
Insurance carriers and their enrollment platforms, for quoting, underwriting, enrollment, and policy service
Service providers who help operate our business, under contractual confidentiality obligations. These currently include GoHighLevel (customer relationship management and communications), NowCerts (agency management), and Integrity Marketing Group / PlanEnroll (Medicare plan comparison and enrollment)
Regulatory authorities, where required by law, including the California Department of Insurance and the Centers for Medicare & Medicaid Services
We do not sell or rent personal information.
Text messaging opt-in data and consent records are excluded from all sharing described in this section. That information is not shared with any third party, including the service providers named above, for any marketing or promotional purpose.
We retain personal information for as long as needed to serve you and to meet legal, regulatory, and carrier requirements.
Record type Retention Medicare enrollment records 10 years, as required by CMS Recorded sales and marketing calls 6 years — first 3 years as audio, years 4–6 as audio or written transcript Text messaging consent records 5 years minimum General inquiry and prospect records 5 years from last contact
When information is no longer needed, we dispose of it securely.
We use reasonable administrative, technical, and physical safeguards to protect personal information, with additional controls applied to medical information.
No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Coverage cannot be bound, altered, or confirmed through this website, email, voicemail, or text message.
Our website uses cookies and similar technologies, which may include:
Essential cookies required for the site and scheduling tools to function
Analytics tools that measure traffic and site performance
Advertising and conversion technologies, which may include the Meta pixel, Google Ads conversion tracking, and similar tools from platforms where we advertise
These technologies may collect your IP address, device information, pages viewed, and actions taken, and may associate that activity with an advertising profile held by the platform.
You may disable or delete cookies through your browser settings. Some site features may not function correctly if you do.
Some browsers transmit a "Do Not Track" signal. There is currently no industry or legal standard governing how operators must respond to these signals.
We do not currently respond to Do Not Track browser signals. If a uniform standard is adopted, we will update this Policy accordingly.
Third parties, including the analytics and advertising providers described in Section 9, may collect personally identifiable information about your online activities over time and across third-party websites when you use our site.
We do not control that collection. Your options include your browser's cookie and tracking settings, your advertising preferences with those platforms, and industry opt-out tools such as the Digital Advertising Alliance and Network Advertising Initiative opt-out pages.
This website contains links to third-party sites, including our plan comparison and scheduling tools. We are not responsible for the content, security, or privacy practices of those sites. Review their policies before submitting information.
California residents may:
Request information about the categories of personal information we have collected
Request access to the specific information we hold about them
Request correction of inaccurate information
Request deletion, subject to legal and regulatory retention requirements
To make a request, contact us using the information in Section 15. We will verify your identity before responding.
Certain records — including Medicare enrollment records and recorded sales calls — are subject to mandatory retention periods and cannot be deleted on request.
We do not sell or share personal information as those terms are defined under California privacy law.
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date and Last Updated date above.
If we make material changes to how we collect, use, or share personal information, we will provide notice by posting a conspicuous notice on our website for at least 30 days and, where we hold your email address, by email.
Your continued use of the website after changes take effect constitutes acceptance of the revised Policy.
Scott Fox Insurance Stephen Scott Fox, Licensed Insurance Agent California Insurance License #0B95987
213 N. Main St. Santa Ana, California 92701
Phone: 310-504-6223 Email: [email protected] Web: https://scottfoxinsurance.com
Scott Fox Insurance is not affiliated with or endorsed by the U.S. government, the federal Medicare program, or Covered California.